FAQ

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Which services do you offer?

8DID specializes on the international supply of DID Virtual Numbers and Tollfree Numbers in more than 60 countries and 700 cities. These numbers include international call forwarding, two exclusive channels for each number, and some added functions like: Voicemail, Fax-Mail, sequential calls simultaneous ringing, IVR configuration, voice menu and more. Additionally, your Virtual Number offers the possibility to make international calls easily and at a low cost.

How can 8DID help my business?

Having a local phone number in different parts of the world creates greater possibilities for international clients to call your company. Your new phone number widens your market in an instant, thus raising the potential income and improving customer satisfaction. For example:



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In long distant calls, both national and international, the caller would pay the local tariff for the call or it may even be free of charge.

That means that if your customer lives in London and you have your offices in Toronto, Canada, you can acquire a DID Virtual Number or Toll-free number in London and set it up so it rings in Toronto, with a local cost for the caller in London or no cost at all, respectively.

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You can add multiple phone numbers to the same phone line.

For example, if you have a company in Melbourne, Australia and you have clients in Madrid, Miami and Bogota, you can acquire a DID Virtual Number in each of these cities and forward them to your phone line in Melbourne.

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Conventional phone calls can be forwarded to a VoIP software line. This has special relevance for VoIP communications, since it allows people connected to the PSTN traditional phone network to call people connected to VoIP networks.

Beyond these basic functions for DID Virtual Numbers and Toll-free numbers, there are many uses for local numbers. For example, consider the subject of privacy: If our users publish their announces in different media outlets and wish for their potential customers to contact then without publishing their personal or private phone number, then a virtual number could be the ideal solution.

What is call forwarding?

Basically it's the change of address for calls made on a virtual number to the number you choose. This way you can receive numbers made to local numbers abroad on whatever phone you want them to.

Where can I get a new phone number?

The following is a growing list of countries where we have numbers available:


Alemania
Argentina
Australia
Austria
Bahrein
Bélgica
Botswana
Brasil
Brunei
Bulgaria
Canadá
Chile
China
Chipre
Colombia
Croacia
Dinamarca

Italia
Jamaica
Japón
Letonia
Lituania
Luxemburgo
Macedonia
Malasia
Malta
México
Moldavia
Mónaco
Noruega
Nueva Zelanda
Países Bajos
Panamá
Perú
EE.UU.
El Salvador
Eslovaquia
Eslovenia
España
Estonia
Filipinas
Finlandia
Francia
Grecia
Hong Kong
Hungría
India
Indonesia
Irán
Irlanda
Israel
Polonia
Portugal
Puerto Rico
Reino Unido
República Checa
República de Corea
República Dominicana
Rumania
Rusia
Sudáfrica
Suecia
Suiza
Tailandia
Trinidad y Tobago
Ucrania
Uruguay
Venezuela

Where can I forward my calls to?

Calls to your phone number can be forwarded to any phone number on the planet. The only way your customers will know you're in another country is if you tell them yourself.

What is PSTN (Public Switched Telephone Network) call forwarding?

This function allows you to receive calls to your DID Virtual Numbers or Toll-free Numbers on landline or mobile phones. It's not necessary to have an Internet connection, a computer or VoIP services. You can any or all your DID Virtual Numbers and Toll free numbers to the same traditional network number.

Must I have a long-term contract?

No. You may cancel your service at any moment since there are no contracts for it.

How many phone numbers can I have on my account?

As many as you need. Use the Online Control Panel to activate new numbers instantaneously whenever you need them.

How long does it take to start using my new phone number?

You can start receiving calls at your new number within three minutes.

Do I need specialized equipment?

No, you don't have to buy any equipment. Our call forwarding service works with existing phones.

Should I cancel my current company's phone service?

No. You shouldn't cancel it if you wish to forward your calls to your current number. 8DID doesn't work with in conjunction with your current phone service. However, calls made to your virtual or Toll free number are redirected to your existing phone number.

Can my current phone company offer this service?

Maybe. However, it cannot compete with us. International call forwarding is our specialty. New virtual numbers from 8DID can start receiving calls in a matter of minutes after activation. Your current phone company may take up to six to eight weeks.
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Click here. to see the DID number restrictions by country and any special requirements for its activation in case it is necessary.

Register for free in our system and activate your account. To do so, click here.

Write at info@8did.com to obtain more information about our services and payment methods.

See our price and coverage list here.